Why Culturally Appropriate Care Matters for Older Australians
What happens when an older person does not feel understood by the service designed to support them?
Australia is one of the world’s most culturally diverse countries, and this diversity is increasingly important as the population ages. Older Australians come from different cultural and linguistic backgrounds, with unique languages, traditions, beliefs, dietary preferences, family structures and life experiences. Providing meaningful support requires recognising and respecting both their individual identities and cultural backgrounds.
For older people from culturally and linguistically diverse (CALD) backgrounds, aged care is closely connected to identity, wellbeing and
a sense of belonging. Feeling understood and respected can greatly improve their experience of receiving support. When communication is hindered by language barriers or services feel unfamiliar, older people may feel isolated or even reluctant to seek help. Families can also face challenges when trying to find services that understand their cultural needs.
Culturally appropriate care can help bridge these gaps. It recognises that culture is an important part of an individual’s identity and considers factors such as language preferences, cultural traditions, dietary needs, family relationships, religious beliefs and communication methods. When these elements are respected, older people are more likely to feel included, valued and confident when receiving support.
The Association for Culturally Appropriate Services (AfCAS) plays an important role in promoting culturally appropriate services in Western Australia. AfCAS aims to raise awareness, help multicultural communities connect with appropriate service providers, and support access to services that better meet cultural needs. In addition to community support, AfCAS also assists organisations through training, mentoring, cultural audits and community engagement. These efforts can help service providers better understand diverse communities and develop more inclusive approaches.
Importantly, culturally appropriate care is not simply about translating information. It also requires understanding how culture can influence communication, expectations and experiences of care. When organisations take the time to understand cultural differences, they can build stronger relationships with communities and provide more respectful and personalised services.
These benefits extend beyond individuals. Families may feel more confident about the support their loved ones receive, while service providers can respond more effectively to diverse needs. Creating an inclusive aged-care experience is a shared responsibility. Families, communities, care providers and organisations all have a role to play in ensuring that older Australians feel respected, supported and truly seen.
Want to learn more about culturally appropriate services and support? Visit the AfCAS website to explore its work, resources and community initiatives.
Name：Longfei Li
Student No: 10719384
Disclaimer: This content is for educational and learning purposes of Edith Cowan University only.
Comments